Shipping, Delivery, Returns & Refunds Policy
Commercial & Parcel Dispatch
Orders placed on MatchingCleaners are routed directly to the fulfilling vendor(s). Standard parcel and pallet lead times are displayed at checkout, and carrier tracking details are posted to your Customer Account once dispatched.
Returns & Damaged Goods
If a consignment arrives damaged or does not match the published specification, notify support via your Customer Dashboard within 14 days of delivery. Sealed hygiene and PPE consumables must remain unopened to qualify for non-fault returns.